Due to maintenance of the point system, the service will be down from 1:00 a.m. to 5:00 a.m. on Wednesday, September 18, 2024. During the downtime, you will not be able to check your points on your My Page, use your vouchers, get cashback points, or play the lotto game on the official app. The downtime may vary. We apologize for any inconvenience this may cause, and we appreciate your understanding.
Thank you for your continued patronage.
Regarding the organic salads currently offered as breakfast menu items, due to the unusually hot weather this summer and the effects of typhoons, it has become difficult to ensure a stable supply of organic vegetables.
As a result, unfortunately, we will temporarily suspend the provision of organic salads from September 14th to early October (estimated). During the suspension period, we will provide a mixed salad that uses some conventionally grown vegetables. We apologize for any inconvenience this may cause, and we appreciate your understanding.
We look forward to your continued patronage.
Thank you for using Super Hotel.
We are currently experiencing problems with points and the lotto game.
[8/19 9:56] Points, point history, and rank are now displayed normally.
[8/20 13:00] We have re-drawn the lottery for eligible customers and awarded 500 points to the winners. Please check the point history on your My Page.
・Points are 0 points and point history is not displayed.
・Bronze is displayed instead of the original membership rank.
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This is a display problem. Points and rank will be displayed normally after the problem is resolved.
*Cashback can be received as usual at the payment machine.
Points can also be checked at the payment machine.
・Cannot play the lotto game.
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For customers who were unable to play, we will hold a lottery and award the points to the winners.
Details will be announced here at a later date.
We apologize for any inconvenience caused.
Please wait a while until the service is restored.
Thank you for using Super Hotel.
①At 17:49 on May 15th, an error occurred when trying to play the Lotto game, stating "Data acquisition failed."
→As of May 15th (19:35), the error has been resolved and you can now play the Lotto game normally.
②When using the camera to read the QR voucher for a point voucher, an error message appears stating "Data acquisition failed." In this case, you can redeem points by manually entering the 17-digit number under the QR voucher.
( Click here for more information on the voucher )
→In app 3.4.1, released on May 23rd, it is now possible to read using the in-app camera.
Thank you for always using Super Hotel.
We renewed our reservation system on May 14, 2024.
If you have already made a reservation using the old reservation system, you can confirm or cancel your reservation on the old reservation site below.
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Old reservation site (PC version)
Old reservation site (smartphone version)
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Thank you for using Super Hotel.
The following maintenance will be carried out on May 14, 2024.
Due to system maintenance, the Lotto Game will be suspended for those who check in on May 14, 2024.
For those who check in on May 15, 2024 and after, you will be able to play the Lotto Game if you update the app.
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Due to maintenance, the site will be temporarily unavailable from 12:00 to 12:30.
You can make reservations at each store from the maintenance screen.
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We apologize for any inconvenience caused, and we appreciate your understanding.
Super Hotel Osaka Tennoji and Super Hotel Kyoto Karasuma Gojo will be closed on the following dates.
[Closing date and time]---------------------------------
Super Hotel Osaka Tennoji: 2024 Tuesday, February 13, 2024
Super Hotel Kyoto Karasuma Gojo: Monday, February 19, 2024
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If you are staying after the above, please use a nearby store.
Customers who have already made reservations will be contacted at any time with instructions on canceling or rescheduling to another store.
List of stores: https://www.superhoteljapan.com/en/#hotels
We would like to express our sincere gratitude for the warm support we have received from our many customers and local residents over the years. Masu.
Thank you very much for your patronage over the years.
We would like to inform you about the start of the invoice system from October 2023.
Overseas sites (Booking.com, Agoda, Expedia, etc.) do not support eligible bills/receipts (invoices) in Japan.
Receipts from overseas sites cannot be used as invoices. If you require a receipt, please make a reservation from the official website.
Please note that if you make a reservation with advance payment, the hotel will not be able to issue a receipt.
Thank you very much for using our super hotels nationwide.
Super Hotel Osaka Natural Hot Springs, which was temporarily closed as a treatment facility for people with mild symptoms, has now resumed operations.
We would like to thank everyone for their understanding and cooperation during the closure.
In conjunction with the resumption of business, we will begin accepting reservations from Tuesday, October 10, 2023.
We would like to thank all of our customers, local communities, and stakeholders for their continued patronage and support.
Super Hotel Osaka Natural Hot Springs
Accommodation business resumption date: Wednesday, February 14, 2024
SPA business reopening date: February 15, 2024 (Thursday)
Thank you for always using the official app.
[Additional date: October 18, 2023]
The revised version of the official app 3.3.12 is now available for update on the store.
We apologize for the inconvenience, but please update to the latest version .
Currently, we have confirmed an issue where some display problems occur in the iOS version of the app.
(Depends on the model.)
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Example: The reservation button is hidden on the right side of the screen. Only a portion of the screen is displayed and it is difficult to press.
Some parts of the display are hidden and cannot be seen. (Point history, etc.)
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We are applying for a revised version to the app store, so it will be available soon. It is expected that this will be resolved with an update.
If you are unable to press the button, please use the browser version until the update
.
We apologize for any inconvenience caused.
Information regarding the start of provision of the revised version of the application will be added here.
Thank you for always using Super Hotel.
In the accommodation reservation information management system provided by Booking.com, which we use, we have confirmed information that there is a possibility that messages that guide you to phishing sites may be delivered from Booking.com. Masu.
It is said that a message with a text and a QR code attached asking you to confirm and authenticate your card information will be delivered, so if you receive such an email, please access the URL or QR code Please be careful not to read the code.
If you see such a message, please contact Booking.com or the store.
June 15, 2023 Super Hotel Premier Sendai Kokubuncho Natural Hot Spring opens!
We will hold an event prior to the opening.
[Instagram Live]
From May 25th 21:15
Sendai sightseeing information, gourmet information, hotel facilities and service introduction will be distributed live!
We will also carry out a gift project for free accommodation tickets by lottery from live distribution viewers on the day.
Please watch the live and get a free accommodation ticket.
* The number of free accommodation tickets won will change according to the number of likes on the official Twitter . Please support us.
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[Premier Sendai Kokubuncho Natural Hot Spring Large Preview】
May 27th (Sat) 13:00-17:00, May 28th (Sun) 10:00-16:00
You can see the rooms, lounge, and public bath.
In addition, on the day of the event, you can enjoy the Super Hotel's specialty "Freshly baked bread" and "Welcome bar (soft drinks only)".
* We also offer special deals only for private viewings, such as free breakfast if you make a reservation at the private viewing!
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Thanks for your participation We'll be expecting you.
Due to maintenance of the point system, the service will be suspended from 1:00 a.m. to 5:00 a.m. on Monday, April 8, 2023.
While the service is suspended, you will not be able to check points on My Page, use vouchers, or handle points at stores.
Please note that the stop time may vary. We apologize for any inconvenience this may cause to our customers, but thank you for your understanding.
Thank you very much for using Super Hotels nationwide.
The Super Hotel Osaka Natural Hot Springs, which has been closed for some time, will cease operating as a lodging facility as of April 25, 2023.
Due to the renovation and replacement of equipment in the building, we will extend the closure for the time being.
Once the reopening is decided, we will inform you again on the official website.
*The same measures will be taken for outpatient use of the hot spring public bath.
We apologize for the long wait,
but we appreciate your understanding and cooperation.
Thank you very much for using Super Hotels nationwide.
The Super Hotel Nara Yamatokoriyama, which was temporarily closed as a sanatorium for mildly ill patients, has decided to reopen.
We would like to ask for the continued patronage and support of our customers, local communities, and related parties.
\ nSuper Hotel Nara/Yamatokoriyama
Reopening date May 16, 2023 (Tuesday) ~
Thank you for using Super Hotel.
We regret to inform you that the Customer Service Office and Point Call Center will be closed during the following period.
Period
From Saturday, April 29, 2023 to Sunday, May 7, 2023
We apologize for the inconvenience, but we appreciate your understanding.
Thank you for your patronage of Super Hotel.
On March 20, 2023, around 11:00 am to 11:30 am, it was difficult to connect to the hotel reservation page, and
it was difficult to make a reservation.
[Postscript: 1:00 PM] Currently resolved.
We apologize for any inconvenience caused.
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*This campaign ends on February 15, 2023 It ended in a day.
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Always stay at Super Hotel Thank you for using our service.
During the period from January 16, 2023 to February 15, 2023, we will give bonus points (500 points) in addition to regular points to guests who have booked and stayed using the official app. I'll enjoy having this.
* Customers who have already earned bonus points in the previous campaign are not eligible. Please note.
Click here for details
Important notice
Dear customers
Thank you for always using Super Hotel.
Due to the effects of heavy snow, frozen roads, traffic restrictions, etc.
As a result, we may be unable to accept courier service or shipping services at the hotel, or change the breakfast content.
We apologize for any inconvenience, but we appreciate your understanding and cooperation.